Chat Logs

Chat Logs give you full visibility into every conversation your agent has with website visitors.

Viewing Conversations

The Chat Logs page shows a list of all conversations with:

• Date and time — When the conversation started
• Message count — How many messages were exchanged
• Visitor info — Email address (if lead capture is enabled)
• Satisfaction — Thumbs up/down ratings given by the visitor

Click any conversation to view the full message history.

Conversation Details

Each conversation shows:

• The complete message thread between the visitor and your agent
• Timestamps for each message
• Any ratings the visitor gave
• Visitor information (if captured)

How to Use Chat Logs

Identify Knowledge Gaps

Look for conversations where your agent couldn't answer a question or gave an incomplete response. These are opportunities to:

• Add new sources covering that topic
• Create a Q&A pair with the exact answer
• Update existing content to be more comprehensive

Monitor Quality

Regularly review conversations to ensure your agent is:

• Providing accurate information
• Maintaining the right tone
• Staying on topic
• Handling edge cases gracefully

Track Customer Needs

Chat Logs reveal what your customers actually care about. Use this insight to:

• Improve your product documentation
• Update your website content
• Identify common pain points
• Inform your product roadmap